While this might be an accurate picture in the early days, there comes a time when a successful enterprise needs to be on a firmer footing, which can often mean going down the path of incorporating your business.
A service level agreement (SLA) is a legal contract between two parties: a service provider and a service user. An SLA holds the provider accountable for providing excellent work. For example, if you’re an internet provider, an SLA will ensure that you deliver the quality connection your company promises to offer. Without an SLA, a […]